Welcome to Florist Bowes Park. These Terms & Conditions govern your use of our online shop and services provided for flower delivery in Bowes Park and the surrounding areas. By placing an order with us, you confirm that you accept these Terms & Conditions and agree to comply with them. If you do not agree with any of the following terms, you must not use our website or services.
Our Terms & Conditions apply to customers ordering flower delivery in Bowes Park and neighbouring areas. Orders placed with delivery addresses in these zones will be processed according to the following terms.
Ordering from Florist Bowes Park is simple and secure. Once you have selected your desired flower arrangement or product, add it to your cart and proceed to checkout. You will need to provide accurate details, including your name, delivery address, recipient information, and contact details.
After placing your order and making payment, you will receive a confirmation outlining your order details. This confirmation acts as an acknowledgement of your order, not an acceptance. All orders are subject to availability and acceptance by Florist Bowes Park.
If a particular flower variety or arrangement is unavailable, we will substitute it with flowers of equal or greater value and similar colour and style. If significant changes are required, we will make reasonable efforts to notify you before delivery.
The contract between you and Florist Bowes Park is formed only when we send you a dispatch confirmation via email or provide equivalent confirmation. We reserve the right not to accept or cancel orders at our discretion, including but not limited to:
In such cases, any payments made will be refunded in full.
Florist Bowes Park delivers flowers to Bowes Park and surrounding areas. We aim to deliver orders on your chosen date, subject to unforeseen circumstances such as traffic, weather conditions, or local disruptions. Same-day and next-day deliveries are offered where possible, provided the order is placed before the specified cut-off time displayed during checkout.
We make every effort to deliver to the recipient personally. However, where this is not possible, flowers may be left with a neighbour, in a safe place at the delivery address, or returned to our shop, depending on local conditions. If this occurs, we will endeavour to leave a delivery notification and contact you via the details you provided.
It is your responsibility to ensure the recipient will be available to receive the delivery and to provide accurate address details. Florist Bowes Park cannot be held responsible for failed or delayed deliveries caused by inaccurate, incomplete, or unclear information supplied at the time of order.
All flower orders placed through Florist Bowes Park must be paid for at the point of order using approved payment methods displayed on our website. We currently accept most major debit and credit cards as well as selected digital payment solutions. Your payment will be processed securely at checkout.
All prices on our website are shown in GBP (£) and include VAT at the current rate, unless otherwise stated. Delivery charges, where applicable, will be clearly stated before you complete your order and will be included in your order total.
We reserve the right to update our prices and delivery charges at any time without notice, but such changes will not affect orders already paid and confirmed.
If you wish to amend or cancel your order, you must contact us as soon as possible via the channels provided on our website. For standard orders, cancellations or changes must be requested at least 24 hours prior to the scheduled delivery date. After this period, we may not be able to accommodate your request, either because the order has already been prepared or dispatched, or because specialist or seasonal flowers have been acquired specifically for your order.
If you have placed an order for a specific event (such as a wedding or funeral), different cancellation deadlines may apply. These will be outlined to you at the time of booking or in your event agreement.
Refunds for cancelled orders made within the deadline will be processed promptly. Where cancellation occurs after the order has been prepared or dispatched, we retain the right to deduct reasonable costs (such as the value of perishable goods or delivery expenses) from any refund.
Flowers are highly perishable products. However, your satisfaction is important to us. If you are dissatisfied with the flower delivery or believe your order is incorrect or damaged, please notify us within 24 hours of delivery with a clear description and photographs where possible. We will assess each case individually and offer a suitable remedy, which may include a replacement delivery, a partial refund, or a full refund. Our decision regarding refunds and returns is final.
For non-perishable items, statutory rights apply, and you may have the right to return such items within 14 days under UK consumer law. Returned items must be unused and in their original packaging. All refunds will be made via the original method of payment where possible.
Florist Bowes Park strives to deliver your chosen flower arrangement exactly as pictured. However, due to seasonal availability or local market conditions, some flowers or packaging may be unavailable. In such cases, we reserve the right to substitute with flowers of similar or superior quality, appearance, and value, while maintaining the general style and theme of your order.
For significant substitutions, we will attempt to contact you prior to delivery. If time does not allow for this, your order will be fulfilled using our best professional judgement to ensure your satisfaction.
If you have any special instructions or requirements regarding your flower delivery—such as delivery timing, specific flower types, or presentation—please state these clearly in the message box during checkout. While we will always aim to accommodate requests, we cannot guarantee that all special requests can be met, particularly during peak periods or due to flower availability.
Florist Bowes Park shall not be liable for any indirect, incidental, or consequential loss, damage, or expense arising out of, or in connection with, the use of our products or services, save as required by UK law. Our total liability in respect of any claim, whether in contract, tort (including negligence), or otherwise, arising out of or in connection with the supply of goods and services under these Terms & Conditions, shall be limited to the price paid for the specific order in question.
Nothing in these Terms & Conditions limits or excludes liability for death or personal injury resulting from our negligence or for fraud or fraudulent misrepresentation.
All content on the Florist Bowes Park website, including product images, text, graphics, and design, are protected by copyright and other intellectual property rights. You may use this website for personal and non-commercial purposes only and may not copy, reproduce, or otherwise exploit any part of it without our express written permission.
Your privacy is very important to Florist Bowes Park. All personal data provided to us in connection with an order will be handled in accordance with UK data protection laws and our Privacy Policy, which is available on our website. Customer details will not be shared with third parties except where required for delivery or payment processing.
Florist Bowes Park is not liable for failure to perform, or delay in performance of, any contract or delivery due to events outside our reasonable control. Such events include, but are not limited to, acts of God, natural disasters, fire, flood, national emergencies, strikes, or government actions. In such cases, we will contact you as soon as possible to discuss alternative arrangements.
These Terms & Conditions and any disputes or claims relating to them shall be governed by and construed in accordance with the laws of England and Wales. In the event of any claims or disputes, the courts of England and Wales will have exclusive jurisdiction.
We reserve the right to amend these Terms & Conditions at any time, with updated versions posted on our website. It is your responsibility to check for changes before placing an order. If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable by a court, that provision will be severed and the remainder will continue in effect.
These Terms & Conditions apply to all orders placed online for flower delivery in Bowes Park and the surrounding areas. By making a purchase, you acknowledge and accept these terms in full. If you have any questions about your order or require clarification on any of the terms, please contact us using the methods available on our website.
Thank you for choosing Florist Bowes Park for your flower delivery requirements. We are committed to providing quality flowers and reliable service throughout Bowes Park and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 213 Whittington Rd, London, N22 8YW.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bowes Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bowes Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
